Returns & Refunds
What you received wasn't quite what you thought it would be? No problem - just return any unused/unworn items and your invoice to us for a full refund or replacement within 7 days of receiving your parcel. Unfortunately we cannot refund items that our outside the 7 day period.
Please be very careful when trying on clothing as we can not refund items with makeup/marks or pulls. All items must be in original, unworn condition and with tags still on the clothing.
Please fill in a Returns Form (you can find this at the bottom of our page)
Faulty or Damaged Items
If there is a fault or your item(s) has been damaged in transit, please contact us within 3 days. A photo maybe required.
Contact can be made by either
- email at firstname.lastname@example.org, or
- phoning the store on 022 6730010
Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act.
Please do not return a faulty item to us unless you have discussed with us first by either email or phone.