We have kept it really simple - $6 freight for all orders, big or small. We use Courier Post and Fastway Couriers for courier deliveries within NZ which require a signature on delivery. We may also use NZ Post from time to time. Spend over $200 in one shop and we will send it for free! For Australia we use NZ Post and send by economy mail which usually takes 3-10 working days and is an untracked service. Please contact us if you would like a quote for a faster tracked service.
Note | Items can take double the delivery time in the lead up to Christmas.
Note | Some items can not be shipped to Australia. These include but are not limited to breakable items and placemats.
We try to be as quick as lightening when it comes to shipping and we usually have your order ready to be shipped in 1-2 working days after purchasing.
Allow 1-3 working days for New Zealand deliveries, remote or rural addresses may take a little longer. If you live outside of New Zealand, your estimated delivery time to major cities will be 2-10 working days, and a little longer during busy holiday periods.
If you are in a hurry, we also offer a Express Courier service for most countries. Please advise us if you would like to choose this option.
Unfortunately, we have no control over the mysterious disappearance of packages or the time it takes for your local Post office to deliver the order. However, let us know if your order is taking too long to arrive; please contact us if you have not received your order in a reasonable amount of time.
Changed your mind? We accept returns in their original condition within 14 days from the date you receive your purchase. We hope you understand that we cannot accept returns for items that have been used. After we have received and inspected the returned item(s), we will make a full price refund back to your account. Please keep in mind that you will be responsible for the return postage costs of items you wish to send back to us and that we do not refund postage.
In the case of damaged or otherwise faulty products, please contact us directly at firstname.lastname@example.org so we can sort out a replacement item for you.
Please Note: Our $6 Flat Shipping or Free Shipping offers do not apply to orders outside of NZ and Australia.